SITEDIA · UK
Cancellation and refunds
Last updated: 7 October 2026
Your right to cancel: 14 days
You can cancel your pass within 14 days, starting the day after the day you buy it, without giving any reason. We refund the full amount, even if you have already used Pro features. We do not ask you to give up this right at checkout.
To cancel, tell us before the 14 days are up: email [email protected] with a clear statement (for example, “I cancel my sitedia Pro pass”), or use the model form below. You do not have to use the form.
When you cancel, the pass ends and Pro features stop. Free features stay available.
After the 14 days
After the cancellation period you can still cancel at any time and we refund the unused days: amount paid × days remaining ÷ total days in the pass, rounded down to the penny. Days remaining are counted in whole days. A pass that has not started yet, because it follows another pass, counts all its days as remaining. This is a voluntary policy, in addition to your legal rights.
If something is wrong with the service
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described, and a service must be provided with reasonable care and skill. If the service does not meet these standards, you can ask us to fix it or provide it again, and if that is not possible or does not work, to reduce the price or refund you. These rights apply whatever the age of your pass.
Common situations
| Situation | What we do |
|---|---|
| Charged twice | Refund the duplicate payment |
| Paid, but Pro access not added | Check the payment and add access; refund the days you could not use |
| An outage stopped you using the service | Extend the pass or refund the matching share |
| Cancelling part-way through a pass | Within the first 14 days, the full amount; after that, the unused days |
How you get your money back
We refund you without undue delay and no later than 14 days after the day you tell us you are cancelling, using the same payment method you used, at no cost to you. We do not deduct payment fees. The refund includes the matching VAT. The refund is made by Polar, the merchant of record; when it reaches your account depends on your bank or card issuer. We email you the outcome and any change to your pass.
When you write to us, include your account email, order number and payment date. Never send card numbers, security codes, passwords or verification codes. For the payment transaction itself you can also contact Polar at [email protected].
Model cancellation form
You do not have to use this form; any clear statement is enough.
To sitedia (sold by Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, United States) — [email protected]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], — sitedia Pro pass (3 months / 1 year) [*]
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Complaints and your rights
If you live in the UK, UK consumer law applies, and this policy does not limit any of your statutory rights. If we cannot settle a problem together, you can get free advice from Citizens Advice (in Scotland, Consumer Advice Scotland), or take the matter to court. Your card issuer's chargeback rights are not affected. Payment transactions are also governed by the Polar buyer terms.