SITEDIA
Refunds
September 18, 2026
Cancellation
You may cancel a purchase within 7 days. Cancellation may be limited once you begin using a pass; where that applies, it is stated at checkout before you pay.
If the service differs from how it was advertised or from the contract, you may cancel within 3 months of purchase, and within 30 days of discovering the discrepancy.
Common situations
| Situation | What we do |
|---|---|
| Duplicate charge | Refund the duplicate |
| Paid but access not granted | Verify the payment and grant access. Refund the period you could not use |
| Service failure or unmet terms | Extend the pass or refund |
| Cancelling mid-term | Prorate based on the unused period. Details shown at checkout |
How to request a refund
Email [email protected] with your account email, order number, payment date, and reason. Never send card numbers, CVCs, passwords, or verification codes.
You can also contact Polar support at [email protected] for questions about the payment transaction itself.
Processing
Refunds are issued to the original payment method. The date your bank or payment provider posts the credit varies by institution. We email you the outcome and any change to your pass.
Disputes
If we cannot resolve your issue, consumers in Korea may contact the 1372 Consumer Counseling Center or the Korea Consumer Agency.
Customers outside Korea
Consumer protection law in your country of residence may also apply. Currency conversion charges and exchange rate differences are determined by your card issuer or payment provider.