SITEDIA · NETHERLANDS
Withdrawal and refunds
Last updated: 14 October 2026
Right of withdrawal: 14 days
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract, that is, the day you bought the pass. We refund the full amount, even if you have already used the Pro features. We do not ask you to give up this right at checkout.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement before the period ends: email [email protected] (for example “I withdraw from my sitedia Pro pass”). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We confirm receipt by email.
After withdrawal, the pass ends and Pro features are no longer available. Free features keep working.
After the 14 days
After the withdrawal period you can still end the pass at any time; we then refund the unused days: amount paid × remaining days ÷ total days of the pass, rounded down to the cent. Remaining days are counted as whole days. If the pass has not started yet (because it follows another pass), all its days count. This refund is a voluntary sitedia policy, on top of your legal rights.
Legal conformity
As a consumer you are entitled to a digital service that conforms to the contract. If the service does not work as described or is not provided as agreed, you can ask us to fix it and, if that is not possible, a price reduction or termination of the contract with the corresponding refund.
Common situations
| Situation | What we do |
|---|---|
| Charged twice | We refund the duplicate payment |
| Paid, but no Pro features | We check the payment and switch the features on; we refund the days you could not use |
| An outage made the service unusable | We extend the pass or refund the matching part |
| I want to stop part-way | In the first 14 days, the full amount; after that, the unused days |
Refunds
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We do not deduct payment fees. The refund includes the matching VAT. The refund is carried out by Polar, the Merchant of Record; when it reaches your account depends on your bank. We tell you by email what happens to your pass.
In your message, include the account email, the order number and the payment date. Never send a card number, security code, password or verification code. For the payment itself you can also email Polar: [email protected].
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
— To: sitedia (sold by Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, United States) — [email protected]
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): sitedia Pro pass (3 months / 1 year) (*)
— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
Governing law and disputes
If you live in the Netherlands, Dutch consumer law applies and this policy does not limit any of your legal rights. If we cannot agree, you can go to court. Your right to dispute the payment with your bank is not affected. Payment is also subject to Polar’s checkout buyer terms.